Terms of Service

COBE Intelligence is a workplace wellbeing and workplace-equity intelligence platform: employees complete assessments and pulses, and Customer's administrators receive aggregated, anonymised reporting subject to the Rule of Ten minimum-cohort protection described in our Privacy Policy. Where Customer and COBE Research have a separate Data Processing Agreement covering personal data processed through the service, that agreement governs how we handle that data.

• Customer's administrators are responsible for who is granted access to the platform on Customer's behalf, and for keeping login credentials confidential.
• Multi-factor authentication is mandatory for administrator accounts and cannot be disabled by Customer.
• Customer must notify us promptly at hello@costofblackexcellence.com of any suspected unauthorised access to an account.

You agree not to:

• attempt to identify an individual employee's answers below the Rule of Ten minimum, or circumvent that protection by any means;
• use the platform to make decisions about an individual employee's employment based on their individual responses (the platform is not designed to support this, and individual responses are never disclosed to Customer for this purpose);
• reverse-engineer, resell, or provide access to the platform to anyone outside Customer's own organisation without our written agreement;
• upload unlawful content, or use the platform in a way that could damage, disable, or impair it for other customers.

Customer owns the data it and its employees submit to the platform. We process it as described in our Privacy Policy and, where one is in place, the parties' Data Processing Agreement — we do not claim ownership of Customer's data and will not use it for any purpose outside delivering the service, except as that agreement permits.

Fees, billing frequency and payment terms are set out in Customer's order form or invoice. [Standard payment terms, e.g. net 30 from invoice date, and consequences of late payment, to be confirmed by COBE Research.]

Our current uptime target and incident-response commitment are published on our Service Level Agreement page, with live uptime history on our status page. We may carry out scheduled maintenance, which we'll announce on the status page in advance where practicable.

The platform, its underlying software, and our own aggregate research methodology remain the property of COBE Research. Nothing in these terms transfers any intellectual property in the platform itself to Customer.

[This section — warranty disclaimers and any liability cap or exclusion — needs drafting by qualified counsel before publication. It is deliberately left as a placeholder rather than guessed at here.]

Either party may terminate as set out in Customer's order form or master services agreement. On termination, we will make Customer's data available for export for a reasonable period and then delete it in line with our data retention commitments, unless a longer period is required by law or agreed in a separate Data Processing Agreement.

These terms are governed by the laws of [England and Wales — to be confirmed], and any dispute is subject to the exclusive jurisdiction of its courts, unless Customer's signed agreement with us says otherwise.